Terms & Conditions

Making a Purchase

Making a purchase is simple. Browse our online shop and add your chosen bouquets or gifts to your shopping cart. When ready, click Checkout and enter your details to complete your order.

We accept most debit and credit cards, including Visa, Mastercard, and Maestro. For orders placed outside the UK, your card issuer will convert the payment into your local currency.

You can also place orders and make payments over the phone. Please note that cancelled orders—whether online or by phone—may incur a cancellation fee.

Order Confirmation

An order confirmation means we’ve received your order but does not constitute a contract. A contract is formed only once payment has been successfully processed and your order accepted.

This policy protects us from pricing errors, stock shortages, or unforeseen changes. Should a pricing discrepancy arise, we will contact you for approval before proceeding.

Delivery Schedule

  • Orders placed before 3pm (Monday to Saturday, UK time) qualify for same-day delivery.
  • Orders with a specified delivery date will be delivered on that date, subject to the 3pm cut-off.
  • Orders placed for public holidays will be delivered on the next working day.
  • Online orders are available for UK delivery only.
  • Timed deliveries are only available for funeral tributes.
  • For emergency orders or special flower requests, please call us at least 24 hours in advance.

Delivery Terms

  • Orders are delivered once only.
  • If the recipient is unavailable, we will leave flowers in a safe place.
  • With the recipient’s permission, we may leave flowers with a neighbour who accepts responsibility.
  • Flowers Local is not liable for loss, theft, or damage to unattended items.
  • We take great care to ensure flowers arrive fresh and in excellent condition.

Pricing and Tax

All prices include 20% VAT.

Payment Security

All card payments on our site use 256-bit encryption. Your card details are securely encrypted and never stored in clear text.

Satisfaction Guarantee

We are committed to your complete satisfaction with our products and services.

Contacting Us

For assistance, please use our website contact form or call us.

Privacy Policy

Please view our full Privacy Policy online.

Refunds and Returns Policy

Due to the perishable nature of our products, complaints must be made within 1 working day of delivery. Refunds or replacements are issued at management’s discretion.

We strive to resolve issues quickly and fairly. Your right to return goods is protected under the EU Distance Selling Directive:
http://www.hmso.gov.uk/si/si2000/20002334.htm